Head of Technical Services After Sales (m/f/d)

Aachen

Your main tasks

Responsibility for service engineering and the further development and implementation of the service engineering strategy.
Management of all service engineering activities over the entire service cycle such as product development/serviceability, approval, field monitoring (product improvements, recalls...), warranty/guarantee, operation, vehicle return and disposal
Definition of a vehicle-oriented service technology service offering taking into account the competitive environment
Support for IT systems related to service technology (incl. diagnostic systems)
Technical editing, content management and publications
Creation and further development of the (S-)BOM and technical aspects of spare parts supply
Internal coordination and alignment of service engineering activities, especially with purchasing, development and quality departments
Continuous optimization of processes and procedures in the area of service engineering
Provision of management reports for quality control
Management of the service engineering team at HQ, technical support of international service units and service partners

Your profile

Successfully completed studies in the field of engineering or comparable technical qualification (e.g. technician's degree)
Several years of professional experience in engineering and technical services in the OEM environment
High-voltage qualification, ideally HV-3
Strong knowledge of product development, approval requirements, technical service quality, warranty, diagnostics
Experience in setting up and managing international service engineering structures
Extensive knowledge in the development and implementation of aftermarket strategies desirable
Authentic team player with perseverance, high customer orientation and strong communication skills on different levels
Structured and self-organized way of working, analytical thinking skills
Sound management experience of international teams
Business fluent in written and spoken German and English
Willingness to travel internationally

Why us?

An exciting and challenging job
Short decision-making processes and independent work
Fast-growing company with a wide range of career opportunities
A young, dynamic and highly motivated team with exceptional team spirit
Flexible working environment
Hybrid working model
Support for the use of public transport (subsidised ticket)
Good infrastructure for private transport (proximity to the motorway, charging stations for electric cars and free parking)
Corporate benefits platform
Company health management and company pension scheme with Allianz
Drinks - flat rate (water and coffee)