Aachen

1st Level IT Support

Aachen

1st Level IT Support

Your main tasks

  • Providing first-level support by answering calls and tickets and processing the resulting incidents or service requests            
  • Recording of incidents and service requests
  • Analysis for proper prioritization, classification and provision of first level support
  • Assume responsibility, monitor, track and communicate incidents and service requests
  • Informing users and the service desk of incident or service request progress
  • Monitor status and progress of resolution of assigned incidents and service requests
  • Provide resolution and recovery of incidents assigned to non-specialized support groups

Your profile

  • Training as an IT specialist, information technology assistant or comparable qualification        
  • ITIL certification desirable 
  • Structured approach, ability to work in a team, communication skills
  • Ideally professional experience
  • Business fluent in German and English
  • Basics incl. MS-Office, Microsft Windows Client, Cloud-Services

Why us?

  • An exciting and challenging job
  • Short decision-making processes and independent work
  • Fast-growing company with a wide range of career opportunities
  • A young, dynamic and highly motivated team with exceptional team spirit
  • Flexible working environment
  • Hybrid working model
  • Support for the use of public transport (subsidised ticket)
  • Good infrastructure for private transport (proximity to the motorway, charging stations for electric cars and free parking)
  • Corporate benefits platform
  • Company health management and company pension scheme with Allianz
  • Drinks - flat rate (water and coffee)

Open positions

Join our Team.

Open positions

Join our Team.