Aachen
1st Level IT Support
Aachen
1st Level IT Support
Your main tasks
- Providing first-level support by answering calls and tickets and processing the resulting incidents or service requests
- Recording of incidents and service requests
- Analysis for proper prioritization, classification and provision of first level support
- Assume responsibility, monitor, track and communicate incidents and service requests
- Informing users and the service desk of incident or service request progress
- Monitor status and progress of resolution of assigned incidents and service requests
- Provide resolution and recovery of incidents assigned to non-specialized support groups
Your profile
- Training as an IT specialist, information technology assistant or comparable qualification
- ITIL certification desirable
- Structured approach, ability to work in a team, communication skills
- Ideally professional experience
- Business fluent in German and English
- Basics incl. MS-Office, Microsft Windows Client, Cloud-Services
Why us?
- An exciting and challenging job
- Short decision-making processes and independent work
- Fast-growing company with a wide range of career opportunities
- A young, dynamic and highly motivated team with exceptional team spirit
- Flexible working environment
- Hybrid working model
- Support for the use of public transport (subsidised ticket)
- Good infrastructure for private transport (proximity to the motorway, charging stations for electric cars and free parking)
- Corporate benefits platform
- Company health management and company pension scheme with Allianz
- Drinks - flat rate (water and coffee)
Open positions
Join our Team.